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Evidence Guide: BSBHRM604 - Manage employee relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBHRM604 - Manage employee relations

What evidence can you provide to prove your understanding of each of the following citeria?

Implement employee relations strategy and policies for own work area

  1. Ensure employee relations strategy is consistent with organisational strategic objectives
  2. Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals
  3. Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment
  4. Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes
  5. Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals
Ensure employee relations strategy is consistent with organisational strategic objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain a productive culture

  1. Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations
  2. Identify and meet all legal and organisational requirements within the conditions of employment
  3. Undertake regular and timely consultation and communication with individuals and relevant groups
  4. Develop policies and practices to facilitate employee recruitment, retention and satisfaction
  5. Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively
  6. Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives
  7. Develop, regularly review and update individual and team development plans
  8. Evaluate and revise employee relations policies regularly
Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and meet all legal and organisational requirements within the conditions of employment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake regular and timely consultation and communication with individuals and relevant groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop policies and practices to facilitate employee recruitment, retention and satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, regularly review and update individual and team development plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and revise employee relations policies regularly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve employee relations problems

  1. Establish processes for early intervention to identify and minimise problems or grievances
  2. Communicate problem solving processes to, and obtain support from, all relevant groups and individuals
  3. Provide training to develop competence in conflict management, negotiation and dispute resolution
  4. Obtain specialist advice where appropriate or where formal hearings are required
  5. Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation
  6. Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate
Establish processes for early intervention to identify and minimise problems or grievances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide training to develop competence in conflict management, negotiation and dispute resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain specialist advice where appropriate or where formal hearings are required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage diversity

  1. Develop plans for the promotion of diversity within the organisation
  2. Openly promote diversity and its benefits within the organisation
  3. Develop education and communication plans to promote and encourage diversity
  4. Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives
Develop plans for the promotion of diversity within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Openly promote diversity and its benefits within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop education and communication plans to promote and encourage diversity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement employee relations strategy and policies for own work area

1.1 Ensure employee relations strategy is consistent with organisational strategic objectives

1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

1.4 Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes

1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

2 Build and maintain a productive culture

2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

2.2 Identify and meet all legal and organisational requirements within the conditions of employment

2.3 Undertake regular and timely consultation and communication with individuals and relevant groups

2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction

2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

2.7 Develop, regularly review and update individual and team development plans

2.8 Evaluate and revise employee relations policies regularly

3 Resolve employee relations problems

3.1 Establish processes for early intervention to identify and minimise problems or grievances

3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution

3.4 Obtain specialist advice where appropriate or where formal hearings are required

3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

4 Manage diversity

4.1 Develop plans for the promotion of diversity within the organisation

4.2 Openly promote diversity and its benefits within the organisation

4.3 Develop education and communication plans to promote and encourage diversity

4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement employee relations strategy and policies for own work area

1.1 Ensure employee relations strategy is consistent with organisational strategic objectives

1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

1.4 Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes

1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

2 Build and maintain a productive culture

2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

2.2 Identify and meet all legal and organisational requirements within the conditions of employment

2.3 Undertake regular and timely consultation and communication with individuals and relevant groups

2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction

2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

2.7 Develop, regularly review and update individual and team development plans

2.8 Evaluate and revise employee relations policies regularly

3 Resolve employee relations problems

3.1 Establish processes for early intervention to identify and minimise problems or grievances

3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution

3.4 Obtain specialist advice where appropriate or where formal hearings are required

3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

4 Manage diversity

4.1 Develop plans for the promotion of diversity within the organisation

4.2 Openly promote diversity and its benefits within the organisation

4.3 Develop education and communication plans to promote and encourage diversity

4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives